POLICYS | Styled With Meraki

Reservation & Booking Policy

At Styled With Meraki, we value our team’s time and strive to accommodate all clients fairly.

Cancellations & Rescheduling
If you need to cancel or reschedule an appointment, we require a minimum of 24 hours’ notice prior to your scheduled appointment time. If adequate notice is not provided and we are unable to fill the appointment with another service, a fee of 50% of the scheduled service cost will be required before any future appointments can be booked.

Exceptions may be made in the case of illness or family emergencies.

Deposits

All services booked online require a 50% deposit at the time of booking.
All piercing future appointments require a deposit.
Deposits are applied toward the total cost of the service.
Deposits are non-refundable if the appointment is cancelled or rescheduled with less than 24 hours’ notice.

Same-Day Appointments & Walk-Ins
Same-day phone call appointments and walk-ins, when available, are not subject to the 24-hour cancellation policy.

We strive to stay on schedule while recognizing that minor delays can occasionally occur.

A delay of up to five (5) minutes past a client’s scheduled start time is considered acceptable and does not require compensation.

If a stylist is running more than five (5) minutes behind, the client who is waiting for their appointment will be offered 15% off the affected service as a courtesy for the delay.

In situations where a delay impacts the following client and we are unable to accommodate their service within a reasonable timeframe, the appointment may need to be rescheduled. In these cases, the rescheduled appointment will fall under our No-Show & Cancellation Policy, requiring 50% of the service cost to be paid prior to rebooking.

Stylists are expected to communicate proactively with the front desk manager if they anticipate running behind so adjustments can be made to minimize disruptions and protect the client experience.

Service Guarantee

At Styled With Meraki, every service begins with a detailed consultation to create a custom plan tailored to your hair goals. The accuracy of the information you provide allows us to deliver the best possible results. Clients are responsible for sharing complete and honest hair history, including previous chemical services and at-home care.

Aftercare instructions will be provided and must be followed to maintain optimal results. This includes the use of recommended professional aftercare products. Styled With Meraki is not responsible for outcomes affected by incorrect consultation information, failure to follow aftercare instructions, or failure to use recommended products.

We do not offer exchanges or credits for service time or products used.

We do not offer redo services for changes of mind, additional services not included in the original consultation, or results that fall outside the agreed-upon service plan

Redo services may be considered only if the color washes out within one (1) week of the original service, and only when recommended aftercare products were purchased and used correctly.

All redo services are subject to management approval and must be completed with the original service provider.

Clients Under 18

Clients under the age of 18 must have a parent or legal guardian present during the consultation. If a parent or guardian is not present, they acknowledge that the service plan is left to the discretion of the service provider and the minor.

Retail Guarantee

If you are dissatisfied with your retail purchase, products may be returned within 14 days of purchase for exchange or store credit only, with proof of purchase.

Jewelry, promotional items, and clothing are final sale.

Hair & Skin Products

Unopened products may be exchanged or returned for store credit
Products with a manufacturer or technical defect may be exchanged
Lightly used products may be exchanged at management discretion only, with proof of purchase
All exchanges or credits must be authorized by management

Gift Card & Gift Voucher Policy

At Styled With Meraki, gift cards are sold as dollar-value credits, not as specific services.

Gift Cards

Gift cards are issued in monetary values only, not for individual services.
If you wish to cover the cost of a specific service (for example, a $60 pedicure), we recommend purchasing a gift card in that equivalent dollar amount.
Dollar-value gift cards allow the recipient to choose any service or product, rather than being restricted to a specific service or price.
Gift cards cannot be redeemed for cash and must be used toward services or retail purchases.
All gift cards are logged with a booking code in our system.

Expiry & Provincial Compliance

All gift cards are issued with an expiry date of one (1) year from the date of purchase.
Expiry dates are clearly stated on both online gift cards and physical gift cards.
Our gift card program complies with Manitoba provincial standards.

Gift Vouchers (Promotional / Donation Use)

Gift vouchers are discount or promotional coupons, often issued for donations, giveaways, or special events.
All gift vouchers include a clearly stated expiry date.
Gift vouchers have no cash value and cannot be combined with other promotions unless stated otherwise.

Styled With Meraki reserves the right to refuse redemption if a gift card or voucher is expired, altered, or not presented at the time of service.

Payment Plan Policy

Styled With Meraki offers a payment plan option to help clients manage the cost of services.

A 25% non-refundable down payment of the total service cost is required at the time of booking.
Payment plans are available only with major credit cards or debit cards that have a CVC number on the back.
The remaining balance may be split over a maximum of three (3) months.
Payments are processed automatically using the card provided at the time of agreement.
Payment plans must be approved and set up in advance of the service.

Failure to complete scheduled payments may result in cancellation of future appointments and will follow our cancellation and no-show policies.

Styled With Meraki reserves the right to decline or revoke payment plan eligibility at any time.